Privacy policy
Madis Coffee Roasters Application & Website Privacy Policy
Last Revised: July 2026
1. APPLICABILITY AND SCOPE
This Privacy Notice ("Notice") applies to the Madis Coffee Roasters LLC ("Madis Coffee Roasters") mobile application ("Application") and any site, or online service where these Terms are posted (collectively, the "Sites"). This Privacy Policy ("Policy") outlines how the Sites collect, use, store, and protect user data. By using the Sites, users consent to the data practices described in this policy.
2. DATA COLLECTION AND USAGE
When you utilize the Madis Coffee Roasters Sites, your visit may involve the collection of the following categories of information:
-
Personal Identification Information: This includes information that can identify you, such as your first and last name, phone number, address, username and password, e-mail address, postal address, IP address, birthday, and demographic information.
-
Financial Information: We may collect details such as your credit card and debit card information, and payment method (Apple Pay/Google Pay).
-
Commercial Information: Information regarding your transactions, including products purchased, frequency of purchases associated with loyalty program points or promotions.
-
Electronic Network Activity Information: This encompasses data related to your electronic network activity, such as browsing history and details about your device.
-
Geolocation Information: We may gather information about your device's location, derived from your device (e.g., based on a browser or device's IP address).
3. HOW WE USE YOUR INFORMATION
We may use your information for business purposes, including to provide the products and services you request, to perform customer service functions, for security and fraud prevention, for marketing and promotional purposes, and to perform analytics from the Sites. We may use the information we collect about you for:
(a) Providing Our Services: We may process your information when you access or use the Madis Coffee Roasters Sites. This includes:
-
Processing and fulfilling orders and transactions;
-
Managing and servicing accounts;
-
Supporting and enhancing our loyalty program;
-
Debugging to identify and repair errors that impair existing functionality;
-
Facilitating the functionality of the Sites;
-
Processing payments with Stripe Inc. ("Stripe");
(b) Communication with You: We may process certain information in order to communicate with you in relation to your accounts, our services, our marketing, and your requests. This includes:
-
Providing customer service and information requests;
-
Communicating with you about orders, purchases, returns, services, accounts, and programs;
-
Sending promotions, content, and special offers;
-
Sharing information about our brands, products, events, or promotional initiatives; and
-
Providing important product safety information and notice of product recalls.
(c) Research, Development, and Improvement: We strive to enhance and expand Madis Coffee Roasters Sites and services continually to meet and exceed your expectations. To achieve this, we may process certain personal information, including:
-
Maintaining, improving, and analyzing the Sites, ads, and offered products and services; and
-
Ensuring the security and integrity of the Sites, including the detection, prevention, or investigation of suspicious activity or fraud.
(d) Enforcement of Terms, Agreements, or Policies: To maintain a safe, secure, and trusted environment for you when you use the Sites, we may use your personal information to ensure our terms, policies, and agreements with you and any third parties are enforced.
(e) Compliance with Applicable Laws: We may be required to process certain information under certain laws and regulations, such as tax laws. This includes:
-
Maintaining appropriate records for internal administrative purposes; and
-
Complying with applicable legal and regulatory obligations and responding to lawful governmental requests.
(f) Targeted Advertising: We may process your information to provide targeted advertising, offers, and promotions that align with your interests.
(g) With Your Consent: We may process specific information to fulfill other business or commercial purposes at your direction or with your consent.
4. TEXT MESSAGING (SMS) PROGRAM
Madis Coffee Roasters offers a text messaging program that allows you to receive messages from us about your orders, our products, promotions, special offers, loyalty program, and related updates. Participation in our text messaging program is optional, and we only send text messages to customers who have opted in and provided their consent.
Phone numbers we collect. When you opt in, we collect the mobile phone number you provide. We use this number solely to send you the categories of messages you have signed up to receive — such as transactional messages (order confirmations, updates, and reminders), customer service communications, and marketing or promotional messages, including cart reminder messages described below.
How we use your phone number. We use the phone numbers we collect to deliver the text messages you have requested, to respond to your inquiries, to support your orders and account, and to send you promotional content where you have consented to receive it. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message, and you may reply HELP for assistance.
Who we share it with. We do not sell your phone number, and we do not share your text messaging opt-in information or consent with any third parties for their own marketing purposes. We may share your phone number only with the service providers who help us operate our text messaging program (for example, our SMS platform and messaging providers), and only to the extent necessary for them to provide those services to us. See Section 6 (Third-Party Services) for more information.
5. ABANDONED CART TEXT MESSAGES
Madis Coffee Roasters's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.
We may use website cookies, plugins, and similar tracking technologies to identify the items you have added to your cart and to determine when a cart has been abandoned. If you have opted in to our text messaging program and abandon your cart, we may send you a text message reminder about the items left in your cart. You may opt out of these messages at any time by replying STOP.
6. TRACKING TECHNOLOGIES
We engage others to provide analytics, serve advertisements, and perform related services across the Sites. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our services and other websites and mobile apps, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies' sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. As described in Section 5, we also use cookies and plugins to track the contents of your shopping cart and to determine when a cart has been abandoned.
7. LOCATION TRACKING AND LOCATION-BASED SERVICES
We may collect geolocation information about your device to support certain features and services on the Sites. This location information is derived primarily from your device's or browser's IP address, and, where you grant permission through your device or browser settings, from device-based location services.
We use this location information to help you find the nearest Madis Coffee Roasters location, to make location-relevant products, offers, and content available to you, to support order fulfillment and pickup or delivery, to analyze how our Sites are used, and to help maintain the security and integrity of the Sites. You can control or disable location collection at any time through your device or browser settings, though doing so may limit certain location-based features. We do not sell your precise geolocation information.
8. THIRD-PARTY SERVICES
In general, the third-party providers used by Madis Coffee Roasters will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to Madis Coffee Roasters.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information (e.g., name, address, and other contact information) will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or Madis Coffee Roasters. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
To the extent this Policy describes any sharing or disclosure of information with non-affiliated third parties, the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Once you leave the Sites and are redirected to a third-party application, you are no longer governed by this Privacy Policy or our and Sites' Terms of Use.
Platform: Our store is hosted on FoodTec. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Payment: If you choose a direct payment gateway to complete your purchase, Stripe may store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Madis Coffee Roasters and its service providers.
9. USER ACCESS TO INFORMATION RIGHTS
We may now or in the future provide a mechanism in order to help you confirm that some of your Personal Information remains correct and up-to-date. Such review process, if provided, will be available through a link on the Sites. In addition, if you make a request by contacting us using the methods described in section 15 of this Policy, we will provide a reasonable description of the Personal Information that we maintain.
10. OPT-OUT RIGHT
You have the right at any time to cease permitting Personal Information to be collected, used, or disclosed by Madis Coffee Roasters and/or by any third parties with whom we have shared and/or transferred such Personal Information. Right of cancellation may be exercised by contacting us in accordance with the provisions of this Policy. You may also opt out of text messages at any time by replying STOP to any message. After processing the cancellation, we will delete your Personal Information from our database.
11. CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 enables California residents who are users to inquire about specific details concerning the sharing of personal information with third parties, encompassing our practices and the identities and addresses of businesses with whom we have shared your Personal Information for direct marketing purposes. If you wish to make such a request, please reach out to us through the means outlined in section 15 of this Policy.
12. GENERAL DATA PROTECTION REGULATION (GDPR) RIGHTS
General Data Protection Regulation ("GDPR") permits users who are in the European Economic Area ("EEA") or European Union ("EU") and the United Kingdom ("UK") to request certain information regarding the control, disclosure, and use of their personal information. In summary, those rights include rights to: fair processing of information and transparency over how we use your personal information, require us to provide you with information regarding the information that we have about you and how we use that information, require us to correct any mistakes in your information which we hold, require the erasure of personal information concerning you in certain situations, and object at any time to the processing, use, and automation of your data.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office ("ICO") on individuals' rights under the GDPR. If you would like to exercise any of those rights, please contact us using the methods described in section 15 of this Policy.
13. SECURITY
The safekeeping of your Personal Information is extremely important to us. We have measures in place by which we intend to prevent the loss, misuse, and alteration of the information that we obtain from you, including implementing various technical, administrative, electronic, and physical security measures designed to prevent Personal Information from being accidentally being used or accessed in an unauthorized way. Unfortunately, despite our efforts, there are no methods that can fully prevent a breach and we cannot be liable for unauthorized disclosure of Personal Information due to no fault of our own, including but not limited to, errors in transmission and unauthorized acts of our staff and third parties. In the event of a suspected data security breach, we will notify you and any applicable regulator where we are legally required to do so.
14. CHILDREN'S PRIVACY
The Sites are not designed for use by individuals under the age of 13. We do not intentionally gather, sell, or disclose information of individuals between the ages of 13 – 18. If you are a parent or guardian and suspect that we might have collected information about your child, please get in touch with us promptly using the details provided in section 15 of this Notice. For additional details, please refer to our Terms of Use.
15. CHANGES TO PRIVACY POLICY
We may update this Notice from time to time. We will notify you of material changes to this Notice and will update the Last Revised date on this Notice. We encourage you to look for updates and changes to this Notice when you access our Sites.
16. CONTACT INFORMATION
Unless specified otherwise in this Notice, please direct any questions, complaints, or claims concerning the Sites to:
Madis Coffee Roasters
LLC 3527 Lancaster Ave
Philadelphia, PA 19104