Your Questions, Answered Simply
Discover quick, helpful answers to our most common questions and learn everything you need about Madis Coffee.
How do I connect my loyalty account to the app?
To connect your loyalty account, create an app account using your email. Once logged in, tap ‘Link Your Points Profile’ and follow the prompts. If your account doesn’t link, email marketing@madiscoffee.com with [Loyalty Program Email Error: Madis Coffee App].
How can I leave feedback about the app?
The feedback option in the app is currently disabled. For feedback, email marketing@madiscoffee.com with [Feedback: Madis Coffee App]. Include any error messages in your email.
How do I edit my name, email, or phone number in the app?
Navigate to Profile > Edit Profile to change your name, email, or phone number. Changes will also update your loyalty account settings.
How do I view my order history?
To view your last 10 orders, go to Profile > Order History.
Can I customize my order in the app?
Yes, tap on an item and use the customization options. Your choices will be saved once you add the item to your cart.
What should I do if I encounter a glitch or error in the app?
For glitches or errors, email marketing@madiscoffee.com with [Glitch: Madis Coffee App], including details and screenshots.
Is my payment information secure?
Yes, your payment information is secure. We use Stripe as our third-party payment provider. Learn more at https://stripe.com/docs/security.
Are there exclusive app-only offers and discounts?
Yes, exclusive app-only offers and discounts will be viewable on the home screen of the app.
How do I find the nearest Madis Coffee location?
On the home screen, tap the address at the top to view Madis Coffee locations and choose the closest to you.
Can I schedule my coffee orders in advance?
Yes, you can schedule your order ahead of time in the checkout section of the app.
How do I update the app to the latest version?
To update, search for Madis Coffee App in the App Store and tap 'Update'. If this option isn't available, you have the latest version.
ORDER AHEAD
Earn loyalty points, unlock exclusive offers, and enjoy special deals with every order. Track rewards and promotions easily through our app for a more rewarding coffee experience.
Download our app today to start collecting points and unlocking rewards.
